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Terms of Service
Terms of Service
These Terms of Service (“ToS”) govern your use of services provided by Elevate Technology, a division of Elevology, Inc. By engaging with our services, you agree to be bound by these Terms.
1. Agreement Hierarchy
If you have a signed Master Services Agreement (MSA) or Statement of Work (SOW) with Elevate Technology, those documents will take precedence over this ToS.
In the absence of a signed MSA or SOW, or in the case of a legacy engagement or delivery oversight, this ToS serves as the governing agreement.
Failure to enforce any provision of this ToS does not constitute a waiver of that provision.
2. Services Provided
Elevate Technology provides IT support, cybersecurity, VoIP, backup and recovery, cloud services, and project-based services.
Specifics are defined in your MSA or SOW.
If no signed SOW exists, services are rendered on a time-and-materials basis at prevailing hourly rates.
You are responsible for reimbursing any reasonable out-of-pocket expenses, including travel, meals, lodging, software, and third-party vendor costs.
3. Client Responsibilities
You agree to:
- Provide accurate and timely information.
- Maintain active licensing for all third-party software.
- Ensure secure access credentials and compliance with laws.
- Grant necessary access to personnel, systems, and facilities.
Delays on your part do not excuse payment obligations and may lead to service rescheduling or additional charges.
4. Payments and Billing
Invoices are issued monthly and are due within 30 days of the invoice date.
If payment is not received within 7 days of the due date, late fees apply:
- VoIP-related services: $35 or 6% of the overdue amount—whichever is greater.
- All other services: 6% of the overdue amount.
An additional $35 or 6%, whichever is greater, will accrue every 30 days until the balance is paid.
Services may be paused if payment is not received within 30 days of the due date. A reactivation fee equal to one month of service may apply.
All service fees are exclusive of applicable taxes. You are responsible for all applicable federal, state, and local taxes unless you provide a valid exemption certificate.
5. Support and SLAs
In the absence of an MSA or SOW, support is prioritized as follows:
| Severity | Description | Response Time |
|---|---|---|
| Critical | System-wide or business-halting | Within 2 hours |
| High Priority | Major impact on productivity | Within 4 business hours |
| Medium | Limited or minor issue | Within 8 business hours |
| Low | Cosmetic or minor task | Within 2 business days |
Support must be submitted through our designated support channels.
No ticket, no service.
6. Call Recording and Communications
All calls made to or from Elevate Technology may be recorded for quality assurance, training, and compliance purposes.
We may also retain chat, email, and ticket communications for internal tracking, training, and compliance audits.
7. Acceptable Use Policy
You agree not to use our services for:
- Illegal activities
- Distributing malware, spam, or phishing
- Hosting content that is obscene or infringes third-party rights
Violations may result in immediate suspension or termination of service.
8. Third-Party Services
We use third-party vendors for software, backup, VoIP, email, and cloud services.
We are not liable for disruptions, breaches, or performance issues caused by these providers.
Vendors may be changed or updated without notice.
9. Limitation of Liability
Except for your payment and indemnification obligations:
Elevate Technology’s maximum liability is limited to the actual direct damages you incur, not to exceed the amount paid for the applicable service in the six (6) months before the claim arose.
We are not responsible for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruptions—even if advised of the possibility.
This limitation does not apply if damages were caused by our gross negligence or willful misconduct.
If your own misconduct contributed to the issue, our liability will be proportionally reduced.
10. Data Handling & Retention
Elevate Technology retains backup data, configurations, and access credentials only for 15 days following termination unless legally required to retain longer.
We are not responsible for data loss due to:
- Internet outages
- Local device failure
- Third-party service failure
- Accidental deletion
- Force majeure or cyberattacks
11. Service Termination and Offboarding
Either party may terminate services with 30 days’ written notice unless otherwise agreed in an MSA/SOW.
Clients initiating termination or transition may incur billable project charges for offboarding, data migration, or consultation.
Elevate reserves the right to withhold administrative credentials or documentation until all past due balances are settled.
Termination does not release you from paying for services already rendered.
12. Force Majeure
Neither party shall be held liable for delays or failures caused by circumstances beyond their control, including acts of God, labor strikes, terrorism, war, utility outages, cyberattacks, or third-party failures.
13. Dispute Resolution
All disputes arising under these Terms shall be resolved through binding arbitration in Fort Bend County, Texas, under the rules of the American Arbitration Association.
Each party shall bear its own legal costs unless determined otherwise by the arbitrator.
14. Governing Law
These Terms are governed by the laws of the State of Texas.
15. Updates to These Terms
These Terms may be updated at any time.
Changes will be posted at: https://elevatetechnology.com/terms-of-service
Continued use of our services implies your acceptance of the most recent version.
Contact Information
Elevate Technology
9337 Katy Fwy, Ste B #5203
Houston, TX 77024
https://elevatetechnology.com/support/submit-support-ticket
713-244-7744
Created: November 17, 2004 Last updated: May 21, 2025
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Privacy Policy
Privacy Policy
At Elevate Technology (“we,” “us,” “our”), protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, communicate with us, or use our services.
Personal Identification Information
We may collect Personal Identification Information from users in various ways, including (but not limited to):
- Visiting our site
- Registering on our site
- Placing an order
- Subscribing to a newsletter
- Responding to a survey
- Filling out a form
- Interacting with features or services we provide
Personal data may include:
- Full name
- Email address
- Mailing address
- Phone number
- Credit card or billing information
Users may choose to visit our site anonymously. We will only collect personal identification information when users voluntarily submit it. While users can always refuse to provide such information, doing so may limit their ability to access or use certain site features or services.
Non-Personal Identification Information
We may collect non-personal identification information when users interact with our website. This may include:
- Browser type and version
- Computer/device type
- Operating system
- Internet Service Provider
- Referring/exit pages and timestamps
- Clickstream data and session metrics
This information helps us improve user experience, website performance, and cybersecurity posture.
Web Browser Cookies
Our website may use cookies to improve the user experience. Cookies may:
- Remember preferences and settings
- Provide anonymized tracking for site analytics
- Improve site performance
Users can configure their browsers to refuse cookies or alert them when cookies are being sent. Please note, however, that disabling cookies may affect some functionality of the site.
10DLC Compliance
As part of our text messaging services, we comply with 10DLC (10-digit long code) regulations, including the following practices:
- Registration: We register our messaging campaigns and phone numbers with The Campaign Registry (TCR).
- Consent-Based Messaging: We only send text messages to individuals who have explicitly opted in.
- Opt-Out Mechanism: Users may opt out at any time by replying with “STOP.”
- Privacy and Security: We protect your phone number and associated data.
How We Use Your Information
We use collected information to:
- Provide and manage services
- Respond to inquiries and support requests
- Send service notifications and updates
- Process transactions
- Improve our website and offerings
- Comply with legal obligations
We do not sell your personal information. Any data shared with third parties is strictly for providing services on our behalf and bound by privacy agreements.
How We Protect Your Information
We implement appropriate security measures to protect your personal information:
- Secure data collection, storage, and processing
- Access control and authentication mechanisms
- Regular software updates and patching
- Encryption of sensitive data in transit and at rest
All data exchanged is transmitted via SSL-encrypted channels. We adhere to PCI DSS standards for payment data security.
Data Security and Retention
We retain personal data only as long as needed for business or legal purposes. When no longer needed, data is securely deleted or anonymized.
User Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request corrections or deletions
- Withdraw consent for data processing
- Opt out of communications
Children’s Privacy
We do not knowingly collect information from individuals under the age of 13. If such data is discovered, it will be promptly deleted.
Third-Party Links
Our site may link to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements evolve. Updates will be posted on this page with a revised effective date.
Your Acceptance of These Terms
By using this Site, you agree to this Privacy Policy. Continued use of the Site after changes are posted constitutes acceptance of those changes.
Contact Us
If you have questions or concerns, please contact us:
- Elevate Technology
- 📍9434 Katy Fwy Ste 170 Houston, Texas 77055
- 📧 Help Desk
- 📞 713-244-7744
- 🌐 www.elevatetechnology.com
Created: November 17, 2004 Last updated: May 21, 2025
- Hits: 2968
Acceptable Use Policy
Acceptable Use Policy
Elevate Technology, a division of Elevology
Acceptable Use Policy
This Acceptable Use Policy (“AUP”) applies to all services provided by Elevate Technology, a division of Elevology (“Elevate,” “we,” or “us”). Use of our services constitutes acceptance of this AUP and our Terms of Service (TOS). This AUP is binding for all users, including subscribers and those accessing services without a paid account.
1. Purpose
- Ensure reliable service and operational integrity
- Protect Elevate systems and customers from abuse and security threats
- Comply with applicable laws (e.g., GDPR, HIPAA, CCPA, CAN-SPAM)
- Maintain our reputation as a responsible provider
- Foster responsible and secure Internet usage
2. Monitoring and Enforcement
We do not actively monitor content under normal conditions but may investigate abuse reports and violations. We reserve the right to remove content, suspend access, or terminate accounts without prior notice for activities that violate this AUP or our TOS. Our failure to act on a violation does not waive our right to act in the future.
3. Prohibited Activities
The following constitute violations of this AUP:
1. Illegal Use (without notice):
Use of Elevate services for any unlawful purpose or in furtherance of illegal activities is prohibited. Elevate reserves the right to terminate services immediately and without prior notice if illegal use is detected. We will cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
2. Harm to Minors:
Use of any Elevate service to physically, emotionally, or sexually harm minors—including grooming, solicitation, or distribution of child pornography—is strictly prohibited.
3. Threats:
Transmitting material that threatens or encourages bodily harm or property damage is prohibited.
4. Harassment:
Using the service to harass, intimidate, or abuse others is prohibited.
5. Fraudulent Activity:
Engaging in fraudulent schemes, including pyramid or Ponzi schemes and other financial scams, is prohibited.
6. Forgery or Impersonation:
Altering or forging headers or identity data to impersonate someone else is prohibited. The use of anonymous remailers or nicknames does not constitute permitted impersonation.
7. Unsolicited Commercial Email / SPAM:
Use of any Elevate service to send unsolicited bulk or commercial email is strictly prohibited. Immediate termination without prior notice will occur for any SPAM activity. Additionally, any hosting account or server that supports spammers or causes Elevate IP space to be listed in any spam database will be immediately removed from our network, without notice. The server will not be reconnected until the customer agrees to remove all offending material and allows Elevate to confirm its complete removal. A second violation is at Elevate’s discretion and may result in permanent removal of the server or account, without notice.
8. E-mail / News Bombing:
Sending massive quantities of email or news messages with the intent to disrupt another user’s access will result in immediate termination without prior notice.
9. E-mail / Message Forging:
Forging email headers or any part of message headers to disguise origin or mislead recipients is prohibited.
10. Usenet SPAMing:
Posting unsolicited messages to newsgroups or mailing lists in violation of their rules or charters is prohibited. Commercial messages are permitted only if they fully comply with the rules of the newsgroup or mailing list and are solicited by the recipients.
11. Unauthorized Access (Hacking):
Attempting to access other systems, accounts, or data without authorization or bypass security mechanisms is prohibited, regardless of whether data loss or corruption occurs. Such activity will result in immediate termination without notice.
12. Copyright/Trademark Infringement:
Transmitting, uploading, hotlinking, or distributing content that infringes intellectual property rights—such as copyrighted materials, trademarks, patents, or trade secrets—is prohibited.
13. Collection of Personal Data:
Collecting personal information about third parties without their knowledge or consent (e.g., scraping, phishing) is prohibited.
14. Network Disruption and Interference:
Use of any Elevate service that degrades, disrupts, or denies service to other users or the Internet is prohibited. This includes, but is not limited to, denial-of-service (DoS) attacks, botnets, or misconfigured systems that allow third-party misuse. Customers must configure their networks securely and must not permit third parties to use their network for illegal or abusive activities. Any such violation will result in immediate termination without notice.
15. Net Send Spam:
Using Windows “net send” or similar utilities to send unsolicited bulk or inappropriate messages is prohibited. Violations will result in suspension or termination of service.
16. Fraud:
Knowingly engaging in deceptive or misleading activities for unlawful personal or financial gain is prohibited.
17. Intellectual Property Violations:
Distributing copyrighted or proprietary works without proper authorization is prohibited.
18. Distribution of Viruses or Malicious Code:
Hosting, transmitting, or distributing malware, trojans, ransomware, spyware, or other harmful code is prohibited. Violations will result in immediate termination without notice.
19. Third Party Accountability:
Customers are responsible for all actions taken by users of their account, including employees, contractors, family, or other third parties.
20. Hosting Prohibited Content:
Hosting pornographic content or IRC servers on shared or virtual servers is absolutely forbidden. Any account found hosting such material will be immediately canceled without refund. The account may only be reactivated once all offending content has been removed and Elevate confirms its removal. A second violation is at Elevate’s discretion and may result in permanent account removal without notice.
21. IRC Networks:
Hosting or connecting to IRC servers that link to broader IRC networks is prohibited. Any server involved will be immediately removed from our network without notice. Reactivation requires complete removal of IRC-related content and Elevate’s confirmation. A second violation may result in permanent removal without notice.
22. Peer-to-Peer File Sharing:
Use of peer-to-peer or file-sharing software to distribute unauthorized copyrighted material is prohibited. Violations may result in suspension or termination.
4. Security Responsibilities
You are solely responsible for the security of your account and all connected systems or users.
Required:
- Keep credentials confidential
- Use strong, unique passwords and MFA
- Apply security updates regularly
- Use secure protocols for data access/transfer
- Protect endpoints and use antivirus/antimalware tools
- Monitor logs and detect anomalies
- Report security breaches within 24 hours
Prohibited:
- Sharing credentials with unauthorized users
- Conducting scanning or testing without authorization
- Hosting or transmitting malicious code
- Using Elevate infrastructure for cyberattacks
Failure to adhere may result in account suspension or termination. Elevate will cooperate with authorities as needed.
5. Network and Resource Usage
Elevate Technology’s infrastructure is a shared environment designed for reliability, security, and fair usage. The following activities are strictly prohibited:
- Excessive Resource Consumption: Sustained high CPU or memory utilization, disk I/O overload, or high-volume transactional loads outside the scope of your service plan. Long-running or resource-intensive cron jobs or background processes must be throttled and monitored.
- Unauthorized Background Services: Running cryptocurrency mining software, distributed compute frameworks (e.g., BOINC, Folding@home), or unauthorized VPN/proxy services that enable anonymous browsing.
- Open Relays: Operating open SMTP relays, DNS resolvers, HTTP proxies, or any service that can be abused to relay unauthorized traffic.
- Denial of Service (DoS) Activity: Conducting SYN floods, Layer 7 HTTP floods, fragmentation attacks, UDP amplification/reflection (e.g., NTP, SSDP, DNS), or any activity intended to overwhelm network or system resources.
- Malformed or Unthrottled Traffic: Generating malformed TCP/UDP packets, rapid connect/disconnect floods, or malformed API requests that degrade service availability.
Customer responsibilities include:
- Ensuring your systems and network are not misconfigured in a way that allows unauthorized third-party use or abuse.
- Regularly auditing the security posture and performance of your systems, applications, and websites.
- Responding to abuse complaints or security incidents reported by Elevate within 24–48 hours.
- Maintaining logs, firewalls, endpoint protection, and adequate DDoS safeguards if you employ colocation, cloud hosting, public-facing VoIP endpoints, or other services that expose infrastructure to external traffic.
Elevate Technology reserves the right to:
- Rate-limit, throttle, or temporarily suspend resource-intensive applications or accounts that impair service delivery.
- Migrate or isolate offending workloads to maintain overall network health.
- Immediately suspend service if Elevate-owned IP addresses or domains become blacklisted or are reported for abuse.
- Apply bandwidth shaping, connection filtering, or traffic scrubbing measures to preserve service quality and protect other customers.
Any violation of this section may result in suspension or termination without notice.
6. Reporting Abuse
To report violations, submit a support ticket:
https://elevatetechnology.com/support/submit-support-ticket
Include:
- IP address
- Date/time of incident
- Description of violation
- Supporting evidence (logs, headers, screenshots)
We may respond by:
- Issuing warnings
- Suspending or terminating accounts
- Charging fees
- Pursuing legal remedies
7. Policy Updates
Elevate reserves the right to revise this AUP and related documents at any time. Continued service use constitutes acceptance of updates.
Contact Information:
Elevate Technology, a division of Elevology
Website: www.elevatetechnology.com
Phone: 713-244-7744
Created: September 29, 2005 Updated: June 2, 2025
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Contact Center - Pricing
Contact Center Pricing
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Contact Center
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Contact Center Elite
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$10
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Contact Center Pro
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Contact Center Elite
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| Factors | Contact Center Express | Contact Center Pro | Contact Center Elite |
|---|---|---|---|
| CC License Type | Named Agents | Concurrent Seats* | Concurrent Seats* |
| UC Bundling | Sold with Elevate ONLY | Sold with Elevate OR Standalone | Sold with ElevateOR Standalone |
| Admin Portal | |||
| Supervisor App | |||
| Real-Time Agent Status | |||
| Inbound Voice Channel Queues | |||
| Automatic Call Distribution (ACD) | |||
| Position in Queue & Estimated Wait Time Messages | |||
| Supervisor functions (Monitor, Whisper,Barge-in) | |||
| Real-Time, Historical & Graphical Reports | |||
| Real-Time Dashboards | |||
| Call Recording | |||
| Pre-Built Integrations (Dynamics,Salesforce, Zendesk, Slack) | |||
| Agent Desktop & Web Application | - | ||
| Scheduled & Custom Reports | - | ||
| Customizable IVR | - | ||
| Skill-Based Routing | - | ||
| Geo-Routing | - | ||
| Advanced Rules-based Routing (Last agent, Preferred agent etc.) | - | ||
| Custom Agent Status | - | ||
| Real-Time Customizable Threshold Alerts | - | ||
| Queued Callback & Queued Voicemail | - | ||
| Emergency Queue Bulletins | - | ||
| Post-Call Surveys | - | ||
| Text-to-Speech | - | ||
| Call Scripting | - | ||
| Outbound Voice & Blended Channel Queues | - | ||
| Outbound Dialer (Scheduled Power Dialing) | - | ||
| Elastic Demand Support | - | ||
| Chat Channel Queues | - | Add-on(+$10) | |
| Email Channel Queues | - | Add-on(+$10) | |
| SMS Channel Queues | - | Add-on(+$10) | |
| Dynamic Notification (Voice, E-mail & SMS) | - | Add-on(+$10) | |
| Schedule Manager | - | Add-on(+$10) | |
| Evaluator (QA Templates & Scoring) | - | Add-on(+$10) | |
| Screen Recording | - | Add-on(+$10) | |
| Custom CRM Integration | - | Prof. Services (+$250) | Prof. Services (+$250) |
| Custom WFM Integration | - | - | Prof. Services (+$250) |
| Custom IVR Integrations & Self-service applications (DB Data Dips, Intelligent Routing, Payment IVRs etc.) | - | - | Prof. Services (+$250) |
| Speech Recognition Integration | - | - |
Contact Center Concurrent Seat Usage
| Factors | Contact Center Express | Contact Center Pro | Contact Center Elite |
|---|---|---|---|
| Inbound Domestic (Contact Center Usage) | N/A (As per Elevate bucket) | 6,000 mins/month per concurrent seat | 6,000 mins/month per concurrent seat |
| Outbound Domestic (Contact Center Usage) | N/A (As per Elevate bucket) | 6,000 mins/month per concurrent seat | 6,000 mins/month per concurrent seat |
| Toll-free Inbound/Outbound | As per toll-free bucket/per minute | As per toll-free bucket/per minute | As per toll-free bucket/per minute |
Read more …Contact Center - Pricing
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