Elevate Technology, a division of Elevology
Acceptable Use Policy
This Acceptable Use Policy (“AUP”) applies to all services provided by Elevate Technology, a division of Elevology (“Elevate,” “we,” or “us”). Use of our services constitutes acceptance of this AUP and our Terms of Service (TOS). This AUP is binding for all users, including subscribers and those accessing services without a paid account.
1. Purpose
- Ensure reliable service and operational integrity
- Protect Elevate systems and customers from abuse and security threats
- Comply with applicable laws (e.g., GDPR, HIPAA, CCPA, CAN-SPAM)
- Maintain our reputation as a responsible provider
- Foster responsible and secure Internet usage
2. Monitoring and Enforcement
We do not actively monitor content under normal conditions but may investigate abuse reports and violations. We reserve the right to remove content, suspend access, or terminate accounts without prior notice for activities that violate this AUP or our TOS. Our failure to act on a violation does not waive our right to act in the future.
3. Prohibited Activities
The following constitute violations of this AUP:
1. Illegal Use (without notice):
Use of Elevate services for any unlawful purpose or in furtherance of illegal activities is prohibited. Elevate reserves the right to terminate services immediately and without prior notice if illegal use is detected. We will cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
2. Harm to Minors:
Use of any Elevate service to physically, emotionally, or sexually harm minors—including grooming, solicitation, or distribution of child pornography—is strictly prohibited.
3. Threats:
Transmitting material that threatens or encourages bodily harm or property damage is prohibited.
4. Harassment:
Using the service to harass, intimidate, or abuse others is prohibited.
5. Fraudulent Activity:
Engaging in fraudulent schemes, including pyramid or Ponzi schemes and other financial scams, is prohibited.
6. Forgery or Impersonation:
Altering or forging headers or identity data to impersonate someone else is prohibited. The use of anonymous remailers or nicknames does not constitute permitted impersonation.
7. Unsolicited Commercial Email / SPAM:
Use of any Elevate service to send unsolicited bulk or commercial email is strictly prohibited. Immediate termination without prior notice will occur for any SPAM activity. Additionally, any hosting account or server that supports spammers or causes Elevate IP space to be listed in any spam database will be immediately removed from our network, without notice. The server will not be reconnected until the customer agrees to remove all offending material and allows Elevate to confirm its complete removal. A second violation is at Elevate’s discretion and may result in permanent removal of the server or account, without notice.
8. E-mail / News Bombing:
Sending massive quantities of email or news messages with the intent to disrupt another user’s access will result in immediate termination without prior notice.
9. E-mail / Message Forging:
Forging email headers or any part of message headers to disguise origin or mislead recipients is prohibited.
10. Usenet SPAMing:
Posting unsolicited messages to newsgroups or mailing lists in violation of their rules or charters is prohibited. Commercial messages are permitted only if they fully comply with the rules of the newsgroup or mailing list and are solicited by the recipients.
11. Unauthorized Access (Hacking):
Attempting to access other systems, accounts, or data without authorization or bypass security mechanisms is prohibited, regardless of whether data loss or corruption occurs. Such activity will result in immediate termination without notice.
12. Copyright/Trademark Infringement:
Transmitting, uploading, hotlinking, or distributing content that infringes intellectual property rights—such as copyrighted materials, trademarks, patents, or trade secrets—is prohibited.
13. Collection of Personal Data:
Collecting personal information about third parties without their knowledge or consent (e.g., scraping, phishing) is prohibited.
14. Network Disruption and Interference:
Use of any Elevate service that degrades, disrupts, or denies service to other users or the Internet is prohibited. This includes, but is not limited to, denial-of-service (DoS) attacks, botnets, or misconfigured systems that allow third-party misuse. Customers must configure their networks securely and must not permit third parties to use their network for illegal or abusive activities. Any such violation will result in immediate termination without notice.
15. Net Send Spam:
Using Windows “net send” or similar utilities to send unsolicited bulk or inappropriate messages is prohibited. Violations will result in suspension or termination of service.
16. Fraud:
Knowingly engaging in deceptive or misleading activities for unlawful personal or financial gain is prohibited.
17. Intellectual Property Violations:
Distributing copyrighted or proprietary works without proper authorization is prohibited.
18. Distribution of Viruses or Malicious Code:
Hosting, transmitting, or distributing malware, trojans, ransomware, spyware, or other harmful code is prohibited. Violations will result in immediate termination without notice.
19. Third Party Accountability:
Customers are responsible for all actions taken by users of their account, including employees, contractors, family, or other third parties.
20. Hosting Prohibited Content:
Hosting pornographic content or IRC servers on shared or virtual servers is absolutely forbidden. Any account found hosting such material will be immediately canceled without refund. The account may only be reactivated once all offending content has been removed and Elevate confirms its removal. A second violation is at Elevate’s discretion and may result in permanent account removal without notice.
21. IRC Networks:
Hosting or connecting to IRC servers that link to broader IRC networks is prohibited. Any server involved will be immediately removed from our network without notice. Reactivation requires complete removal of IRC-related content and Elevate’s confirmation. A second violation may result in permanent removal without notice.
22. Peer-to-Peer File Sharing:
Use of peer-to-peer or file-sharing software to distribute unauthorized copyrighted material is prohibited. Violations may result in suspension or termination.
4. Security Responsibilities
You are solely responsible for the security of your account and all connected systems or users.
Required:
- Keep credentials confidential
- Use strong, unique passwords and MFA
- Apply security updates regularly
- Use secure protocols for data access/transfer
- Protect endpoints and use antivirus/antimalware tools
- Monitor logs and detect anomalies
- Report security breaches within 24 hours
Prohibited:
- Sharing credentials with unauthorized users
- Conducting scanning or testing without authorization
- Hosting or transmitting malicious code
- Using Elevate infrastructure for cyberattacks
Failure to adhere may result in account suspension or termination. Elevate will cooperate with authorities as needed.
5. Network and Resource Usage
Elevate Technology’s infrastructure is a shared environment designed for reliability, security, and fair usage. The following activities are strictly prohibited:
- Excessive Resource Consumption: Sustained high CPU or memory utilization, disk I/O overload, or high-volume transactional loads outside the scope of your service plan. Long-running or resource-intensive cron jobs or background processes must be throttled and monitored.
- Unauthorized Background Services: Running cryptocurrency mining software, distributed compute frameworks (e.g., BOINC, Folding@home), or unauthorized VPN/proxy services that enable anonymous browsing.
- Open Relays: Operating open SMTP relays, DNS resolvers, HTTP proxies, or any service that can be abused to relay unauthorized traffic.
- Denial of Service (DoS) Activity: Conducting SYN floods, Layer 7 HTTP floods, fragmentation attacks, UDP amplification/reflection (e.g., NTP, SSDP, DNS), or any activity intended to overwhelm network or system resources.
- Malformed or Unthrottled Traffic: Generating malformed TCP/UDP packets, rapid connect/disconnect floods, or malformed API requests that degrade service availability.
Customer responsibilities include:
- Ensuring your systems and network are not misconfigured in a way that allows unauthorized third-party use or abuse.
- Regularly auditing the security posture and performance of your systems, applications, and websites.
- Responding to abuse complaints or security incidents reported by Elevate within 24–48 hours.
- Maintaining logs, firewalls, endpoint protection, and adequate DDoS safeguards if you employ colocation, cloud hosting, public-facing VoIP endpoints, or other services that expose infrastructure to external traffic.
Elevate Technology reserves the right to:
- Rate-limit, throttle, or temporarily suspend resource-intensive applications or accounts that impair service delivery.
- Migrate or isolate offending workloads to maintain overall network health.
- Immediately suspend service if Elevate-owned IP addresses or domains become blacklisted or are reported for abuse.
- Apply bandwidth shaping, connection filtering, or traffic scrubbing measures to preserve service quality and protect other customers.
Any violation of this section may result in suspension or termination without notice.
6. Reporting Abuse
To report violations, submit a support ticket:
https://elevatetechnology.com/support/submit-support-ticket
Include:
- IP address
- Date/time of incident
- Description of violation
- Supporting evidence (logs, headers, screenshots)
We may respond by:
- Issuing warnings
- Suspending or terminating accounts
- Charging fees
- Pursuing legal remedies
7. Policy Updates
Elevate reserves the right to revise this AUP and related documents at any time. Continued service use constitutes acceptance of updates.
Contact Information:
Elevate Technology, a division of Elevology
Website: www.elevatetechnology.com
Phone: 713-244-7744
Created: September 29, 2005 Updated: June 2, 2025
