Elevate Contact Center
What Elevate Contact Center Delivers
Unified UC + Contact Center
Multi-location & remote agents
Centralized management portal
Omni-channel communications
Real-time dashboards & reports
Outbound notifications & campaigns
Built to Work Seamlessly With Elevate UC
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Take queued calls
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Handle chat, email, and SMS (Elite or channel add-ons)
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Call, chat, and meet with coworkers
Two Contact Center Plans. One Integrated Experience.
Contact Center Pro
Connect Better With Your Customers
Highlights
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Supervisor functions including monitor, whisper, and barge-in
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Real-time & graphical scheduled, historical, and custom reports
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Call recording
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Customizable IVR menus with advanced logic
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Skills-based, geo, and rules-based routing
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Queued callbacks and queued voicemail
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Emergency queue bulletins
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Position-in-queue and estimated wait-time messages
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Custom agent statuses and real-time threshold alerts
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Ability to add chat, email, and WhatsApp channel queues as add-ons
Best For
Contact Center Elite
Optimize Every Interaction
Highlights
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You get everything in Contact Center Pro, plus:
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Built-in chat, email, and SMS/WhatsApp channel queues
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Outbound voice, email, SMS campaigns to support reminders, marketing, and collections
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Schedule Manager for time-based routing and outreach
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Quality Assurance (QA) evaluator templates & scoring
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AI Agent Evaluator (topics, sentiment, keyword highlights for coaching)
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Support for blended outbound/voice queues and scheduled power dialer
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Additional integrations and self-service options through including custom CRM, WFM, and IVR apps
Best For
Customer Experience Benefits
Who Elevate Contact Center is for
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Customer support & help desks
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Law firms and legal intake teams
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Property management & multifamily operations
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Dispatch and field service organizations
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Healthcare and dental practices (scheduling and reminders)
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Financial services & insurance
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Real estate and contact-heavy sales teams
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Managed service providers and IT support desks
Frequently Asked Questions
No. Contact Center Pro and Elite can be sold standalone.
However, most customers pair Contact Center with Elevate UC to give agents a single desktop app for collaboration and customer contact handling, with presence sync and shared reporting.
Pro – Core contact center features, advanced routing, dashboards, reports, and optional omni-channel add-ons.
Elite – Everything in Pro plus built-in omni-channel queues, outbound campaigns, QA tools, AI evaluator, and extended integration/self-service capabilities.
Explore our Contact Center support video library!
Don’t Just Take Our Word for It

Elevate Technology are great to work with, I have worked with Austin, Chis, and Billy and they are all respectful computer analyst. They have a quick response time with their phone calls and email, and when I have an issue they always there even if they have to stay late or come in on a day off. They are very patient and attentive. I would definitely recommend this group to work with.

We have used Elevate Technology for almost 20 years for everything from VoIP phone systems to website design and hosting, as well as server management. We were initially drawn to their innovation and stayed for the customer service.

I've been extremely happy with the help and guidance of Elevate Technology. There people are friendly, knowledgable and assisted our company wheneve we have questions or need to update our products. Highly recommend their services!

Austin is very helpful and resourceful. He has an excellent understanding of the Elevate product and is quick to respond to our needs.

Highly Recommend Elevate Technology services. We have been using them for years for Microsoft Licensing and support. They have solved critical problems for us and will continue to use their services.

Elevate and its employee go above and beyond the definition of customer service! They are available 24/7 and are so prompt in their responses and so patient with their instructions and with my questions. I cannot begin to express my gratitude in not only helping our office transfer to their service but for their assistance during a recent crisis!

Donnie and Danaja have always done a great job and had exceptional services and customer service. We plan to use elevate for our website, online marketing and email services for the long-term.

They posses exceptional customer service skills! They are fast, reliable, thorough, and honest. Positive, Responsiveness, Quality, Professionalism

We've been working with Elevate Technology for several years now, and I can't say enough good things about them. Their team is extremely knowledgeable, professional, and always quick to respond when we need support. They've helped us through a wide range of IT needs and have consistently delivered excellent service. I would highly recommend Elevate Technology to any business looking for reliable and experienced IT support!!.

We switched over to Elevate Technology as our VoiP Provider back in June. Since switching over, Nicole Miller and team, have been nothing short of a dream come true to work with. They have met every standard and expectation I had for them. Which is no small feat. As the IT Manager for a utility company, I had high expectations. We now have phones that work as they should, an IT Support team that is knowledgeable and responsive to any and all questions or concerns I had. 10/10 would recommend. Thank you Nicole, and team. You've made my job easier.
Ready to Elevate Your Contact Center?