Upcoming SMS & MMS Messaging Changes for Elevate UC

Effective January 1, 2026

Overview

New mobile carrier regulations are changing how business text messaging is billed across the industry. Elevate Technology will implement these changes on January 1, 2026. This update impacts all Elevate UC customers who use SMS, MMS, or Company Messaging from business phone numbers.

What Is Changing

• Each business phone number enabled for SMS includes a monthly message allowance
• Messages beyond the allowance will result in overage charges
• Both incoming and outgoing messages count toward the allowance
• Allowances apply per phone number and are not shared
• These changes are required by mobile carriers and enforced industry-wide

Monthly Message Allowances

Per User Licenses

• Elevate Enterprise & Microsoft Teams Enterprise
  Up to 1,000 message parts per user each month


• Elevate Pro, Teams Pro & Education Bundles
  Up to 500 message parts per user each month


• Elevate Essentials & Teams Essentials
  Up to 25 message parts per user each month

Company Messaging Numbers

• Shared Company Messaging numbers
  Up to 1,000 message parts per number each month

Company Messaging is ideal for front desks, service teams, and shared inboxes that handle higher SMS volume.

How Message Usage Is Counted

• SMS: Messages up to 160 characters count as one message part
• MMS: Messages with images or files up to 1 MB count as one message part

All inbound and outbound messages count toward the same monthly allowance.

Why This Change Is Happening

Mobile carriers now enforce stricter controls on business text messaging through the implementation of 10DLC compliance. These requirements are designed to:

• Reduce spam and fraud
• Improve message deliverability
• Ensure proper business registration and compliance
• Protect end users

These rules apply to all business SMS providers not just Elevate UC.

What You Should Do

• Review which users are actively texting customers
• Ensure high-volume users are on Pro or Enterprise licenses
• Use Company Messaging for shared or customer-facing numbers
• Avoid bulk or marketing texts unless expressly approved
• Request a usage review to assess current message volume

Need Help?

Our team can assist you with understanding the impact of these changes, reviewing usage trends, adjusting licenses, and staying compliant while managing costs.

Knowledge base article: https://support.serverdata.net/app/articles/detail/a_id/31721

Contact Elevate Technology if you have questions or would like to request an SMS usage review.

Our Commitment

Elevate Technology remains committed to providing communications that are reliable, secure, compliant, and transparent. We value your partnership and will continue to share updates as messaging standards evolve.