Our plans offer businesses more value than ever before, with the ability to tailor communication plans according to the individual needs of your business.
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It's not a one-size-fits-all world. Mix and Match your plans.
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| Local Phone Number | |||
| Extension Number - Call Extension to Extension | |||
| SMS & MMS Messaging | |||
| Mix & Match Plans | |||
| Free Device | |||
| Connect to x number of devices | 1 phone plus apps | 5 | 5 |
| Mobile Phone App | |||
| Desktop app | |||
| Unlimited calling to USA & 48+ countries | |||
| Auto Attendant - Call Tree & Routing | |||
| Caller ID | |||
| Hunt Groups with Agent Log in/out | |||
| Call transfer, Call Hold, 3-way calling, Music on hold | |||
| Paging | |||
| Call Park/Pickup - Visual Queue | |||
| Intercom | |||
| SPAM Call blocking/tagging | |||
| 911 admin notification | |||
| Voicemail | |||
| Voicemail transcription | - | ||
| Call recording | |||
| Web fax | - |
Collaboration
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| Presence detection/indicator | |||
| 2-Way presence sync | |||
| 1 on 1 and group messaging | |||
| Business SMS (Individual and Company) | - | ||
| File backup, sync and share *amounts may vary based on when and how the license was purchased |
5 GB/user | 50 GB/user | 200 GB/user |
| Exchange Mailbox | - | - |
Video Meetings and Conferencing
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| HD video conferencing | 4 participants | 100 participants | 200 participants |
| HD audio conferencing | 200 participants | 200 participants | 200 participants |
| Dial in numbers | Local | International | International |
| Elevate Rooms | |||
| Screen sharing | |||
| Compact Mode | |||
| Unlimited recordings | - | ||
| Screen annotation | |||
| Transcripts & meeting insights | - | ||
| Calendar Sync | |||
| In Meeting Chat | |||
| In Meeting Notes | - | ||
| End to end encryption | - | ||
| Meeting Security (Passwords, lock, attendees permission controls) |
Elevate Envision Analytics
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| QoS Dashboard | |||
| Call History | |||
| Wallboards | - | ||
| Detailed contact center analytics | - |
Elevate Extend Integrations
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| Active Directory | |||
| MS Teams Calling | - | - | - |
| Chrome (click to call), G Suite, Outlook, Slack (meeting integration), Oulook/Office 365 meetings integration), Generic CRM screen pop | - | ||
| Sugar CRM, Zoho CRM, Zendesk | - | ||
| Salesforce, ServiceNow, NetSuite, MS Dynamics | - | - |
Advanced Hunt Groups
| Features | Elevate Essentials | Elevate Pro | Elevate Enterprise |
|---|---|---|---|
| Agent Log in and Log out | - | ||
| Call queuing, Configuration Wrap up time, Configurable agent removal from the queue, Greetings Management | - | ||
| Smart Greetings and additional call recording storage | - | ||
| Scheduled and Graphical Reports | - | ||
| Supervisor functions (Monitor, Whisper, Barge) | - |