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Written by Elevology on . Posted in Uncategorised.

About Elevate Technology

About Elevate Technology

Our core mission is to turn technology into a valuable asset for your business, seamlessly integrating solutions that support your growth.
With a strong focus on customer satisfaction, we provide end-to-end solutions, foster open communication through cutting-edge customer support, and always prioritize your needs for innovation, reliability, and cost-effectiveness.
Elevate Technology is a technology management company based in Houston, Texas. With a highly trained staff versed in multiple disciplines in the technology sector, we provide innovative technology services to a variety of small, medium and corporate level businesses.
At Elevate Technology, our mission is to make technology an asset for your business! We strive to be a comprehensive technology solution provider that will seamlessly integrate with your business so we can support your objectives and grow with you!
Our goal is to deliver solutions from concept to operation and provide our customers with the direction and proven results that will set them apart from the competition. Our state-of-the-art customer support system helps keep us connected with you so you're always informed and up-to-date with progress, feedback and questions you may have and ensure you get a timely response.
Elevate Technology was founded on the belief that our services and professional advice should always be in the best interest of our customer's needs. We take your business' operations into account and will work around your activities and schedule to help you capitalize on your abilities and strengths. As a reliable "turnkey" solutions provider for businesses of all sizes, we specialize in delivering effective, innovative and affordable solutions that will keep our clients satisfied for years to come!

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Why Us

Why Us?

If you're searching for a technology solution provider that goes beyond the ordinary, you've come to the right place.

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Based in the heart of Houston, Texas, Elevate Technology is your gateway to a world of innovation and excellence.
Here's why we should be your top choice...

1. Expertise Across the Technology Spectrum

At Elevate Technology, our expertise spans the entire technology landscape. We pride ourselves on staying ahead of the curve and constantly updating our knowledge and skills to provide cutting-edge solutions. Our team of experts is dedicated to tackling complex technological challenges, ensuring that our solutions meet and exceed your expectations.

2. A Mission Aligned with Your Business

We're more than just a service provider; we're your strategic partner. Elevate Technology operates on a simple yet impactful mission: making technology a powerful asset for your business. We understand that technology should enhance, not hinder, your operations. Our commitment is to integrate seamlessly with your business, as an extension of your team, and tirelessly support your goals and drive your growth.

3. Concept to Operation Solutions

At Elevate Technology, we believe in comprehensive solutions that transform your ideas into operational successes. We don't settle for quick fixes. Instead, we guide you from the initial concept to full implementation, ensuring every step contributes to achieving your vision. We aim to set you apart from competitors by providing direction and tangible results.

4. Unparalleled Customer Support

Effective communication is at the heart of our customer support philosophy. Elevate Technology's advanced support system ensures you're always informed and connected. Our team supports you if you need advice, feedback, or assistance. We're your partners in progress, offering responsive and proactive solutions.

5. Your Business, Your Schedule

Elevate Technology respects the uniqueness of your business operations and timetable. As a versatile solutions provider, we cater to businesses of all sizes, adapting to your needs. We work in harmony with your schedule, enhancing your strengths and capabilities. Your success drives ours, and we're dedicated to ensuring your long-term satisfaction.

6. Trusted by Clients

Our clients' experiences speak volumes about our commitment and quality of service:

"The team at Elevate Technology worked with us to install a VoIP phone network. Every aspect of the job has been handled with obvious dedication to meeting customer needs. Elevate Technology is a prime pick for IT needs."
- J Carroll, AJAX Environmental
"We very much appreciate Mr. Rollin’s pleasant demeanor and his quick responses to when we have problems or need assistance in problem solving. As for this Court we would highly recommend Mr. Rollins and his company, Elevate Technology, for any and all IT service needs."
Connie Crenshaw CMCC, Municipal Court Clerk Administrator, City of Luling, Caldwell County, Texas

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Elevate UC - Pricing

Elevate UC Pricing

  • $27.99

    Per user / per month

    Elevate Essentials

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  • $34.99

    Per user / per month

    Elevate Pro

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  • $39.99

    Per user / per month

    Elevate Enterprise

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  • $26.99

    Per user / per month

    Elevate Essentials

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  • $32.99

    Per user / per month

    Elevate Pro

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  • $37.99

    Per user / per month

    Elevate Enterprise

    Start Now

  • $24.99

    Per user / per month

    Elevate Essentials

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  • $29.99

    Per user / per month

    Elevate Pro

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  • $35.99

    Per user / per month

    Elevate Enterprise

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Don’t know what to choose?
This email address is being protected from spambots. You need JavaScript enabled to view it. us to get help with your plan.
Our plans offer businesses more value than ever before, with the ability to tailor communication plans according to the individual needs of your business.

Compare Plans

It's not a one-size-fits-all world. Mix and Match your plans.

Features Elevate Essentials Elevate Pro Elevate Enterprise
Local Phone Number
Extension Number - Call Extension to Extension
SMS & MMS Messaging
Mix & Match Plans
Free Device
Connect to x number of devices 1 phone plus apps 5 5
Mobile Phone App
Desktop app
Unlimited calling to USA & 48+ countries
Auto Attendant - Call Tree & Routing
Caller ID
Hunt Groups with Agent Log in/out
Call transfer, Call Hold, 3-way calling, Music on hold
Paging
Call Park/Pickup - Visual Queue
Intercom
SPAM Call blocking/tagging
911 admin notification
Voicemail
Voicemail transcription -
Call recording
Web fax -

Collaboration

Features Elevate Essentials Elevate Pro Elevate Enterprise
Presence detection/indicator
2-Way presence sync
1 on 1 and group messaging
Business SMS (Individual and Company) -
File backup, sync and share
*amounts may vary based on when and how the license was purchased		 5 GB/user 50 GB/user 200 GB/user
Exchange Mailbox - -

Video Meetings and Conferencing

Features Elevate Essentials Elevate Pro Elevate Enterprise
HD video conferencing 4 participants 100 participants 200 participants
HD audio conferencing 200 participants 200 participants 200 participants
Dial in numbers Local International International
Elevate Rooms
Screen sharing
Compact Mode
Unlimited recordings -
Screen annotation
Transcripts & meeting insights -
Calendar Sync
In Meeting Chat
In Meeting Notes -
End to end encryption -
Meeting Security (Passwords, lock, attendees permission controls)

Elevate Envision Analytics

Features Elevate Essentials Elevate Pro Elevate Enterprise
QoS Dashboard
Call History
Wallboards -
Detailed contact center analytics -

Elevate Extend Integrations

Features Elevate Essentials Elevate Pro Elevate Enterprise
Active Directory
MS Teams Calling - - -
Chrome (click to call), G Suite, Outlook, Slack (meeting integration), Oulook/Office 365 meetings integration), Generic CRM screen pop -
Sugar CRM, Zoho CRM, Zendesk -
Salesforce, ServiceNow, NetSuite, MS Dynamics - -

Advanced Hunt Groups

Features Elevate Essentials Elevate Pro Elevate Enterprise
Agent Log in and Log out -
Call queuing, Configuration Wrap up time, Configurable agent removal from the queue, Greetings Management -
Smart Greetings and additional call recording storage -
Scheduled and Graphical Reports -
Supervisor functions (Monitor, Whisper, Barge) -

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Contact Center

Elevate UC - Contact Center

♥ UC+CC ♥

Contact Center improves customer interactions for businesses of all sizes and helps you differentiate from the competition where it matters most – the customer experience.
Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With our Elevate UC + Contact Center integration be more responsive, informed, and positive customer experiences are in your future.

Explore our Contact Center support video library!

Dive into a wealth of resources designed to help you optimize your contact center operations, enhance customer experiences, and boost your team's performance. From tutorials to best practices, our video collection has you covered. Start watching now to unlock the full potential of your contact center.
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  • Efficient Call Flows and QA
    Customizable call flows and exceptional QA features help ensure more efficient interactions
  • Omni-Channel Experience
    Voice, chat, and email queues combine into a single omni-channel experience
  • Real-Time Customer Insights
    Real-time customer insights speed agent-customer interactions
  • Dynamic Notifications
    Dynamic notifications extend reach while respecting audience preferences
  • Deep Historical Reporting
    Deep historical reporting helps drive improved future interactions

Contact Center enables you to:

  • Support multi-site contact centers and remote agents
  • Centralize management from one portal, accessible anywhere, any time
  • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
  • Easily manage customizable agent skillsets and statuses
  • Centralize the handling of calls, web chat, email, and SMS in a single application with our omni-channel capabilities
  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
  • Send out post-call surveys to measure satisfaction
  • Quickly and easily integrate with CRM and WFM systems
  • And much more...

  • Inspiring Interactions

    Total customizability in call flow ensures callers reach the right agents at the right time, while exceptional QA features deliver greater results

    • Skillsets: Skills-based routing means the agent most suitable to take the inquiry is reached.
    • Callbacks: After a period of time, queued callers can request a callback and the next available agent will get their request. The system will wait to ensure the agent is ready before dialing – meaning better-prepared agents and interactions.
    • Preferred Agent Routing: You can assign a certain agent to act as “point” on complex cases; with Preferred Agent Routing, calls and chats will be routed to an agent of your choosing.
    • Dashboards and Live Monitoring: Our Dashboards help you monitor the platform in real-time, including wait times, service levels, and much more. Live Monitoring lets you tune into specific interactions - and even take control as needed.

  • Customer-Centric Channels

    Contact Center rolls up voice, chat, and e-mail queues into a single, streamlined omni-channel experience.

    Queues & Contact Center Agent: With Contact Center, you can forget the idea of a “queue” being only for voice calls. Powered by our Contact Center Agent (CCA) software, voice, chat, and e-mail interactions are all seamlessly integrated.

  • Increased Interactivity

    Build auto-attendants that perform any number of tasks, from common tocomplex. Extend the capabilities evenfurther with custom API integration!

    Auto-Attendant Studio: You can easily create custom auto-attendants and deploy advanced functions like variables, conditional logic, and much more. Contact Center puts amazing power at your fingertips via an intuitive drag-and-drop visual interface. Plus, custom API integration delivers even greater functionality.

  • In-Depth Insights

    Real-time insights get agents into context quickly, helping to deliver more informed responses that shorten times to resolution. Plus, deep historical reporting helps improve future interactions.

    • Customer Journey: The Customer Journey feature shows agents, right in their CCA view, the recent touchpoints for a given caller so they’re up to date on where the story stands, and how they can more immediately and effectively address the situation.
    • Custom Reports: You can choose from hundreds of pre-built reports on call distribution, service level adherence, unanswered calls, post-call surveys, and so much more. Our Product specialists can also develop custom reports to best meet your unique needs.

  • Outstanding Outreach

    Contact Center can be a profound force for customer outreach - empowering agents with tools such as dynamic notifications.

    Dynamic Notifications: Turn your contact center into an outreach powerhouse. From simple appointmentreminders to multi-channel marketing campaigns, Dynamic Notifications dramatically extends a company’s reach while still respecting customer preferences.

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