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Managed IT Services That Protect and Streamline Your Business | Elevate Technology

Integration

Contact Center - Admin Portal: Integrations

You need to configure Contact Center to communicate with third-party systems and applications, but how, and which systems? 

  • FTP Export
  • Slack: Supports customization of Slack Channel messages for Queue Alerts
  • Calabrio
  • Zendesk: This is a preview mode. Contact your Service Provider to gain access to this feature
  • Cloud Storage
  • Google DialogFlow

SMS & Messaging Integrations:

  • Twilio: Supports Twilio programmable SMS for SMS in Chat, SMS medium for outbound notifications, SMS Messaging Interaction History, and SMS Reply Routing
  • WhatsApp

- Updated on September 18, 2023

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