Overview

The Reports page is where you can generate information on the performance of your contact center such as statistics for your IVRs, queues, and representatives.

Navigate to Analysis > Reports.

Next, choose the Reports component you wish to view (such as Historical Reports, Scheduled Reports, etc).

Now choose the specific report you're interested in.  Use the tabs along the top of this page (General, Queues, Agents, etc) to browse reports by category.