These are the different Configuration menus that you would go to in order to set up the desired defined behaviors for the users of your Contact Center. This section is where you apply the design of your Contact Center.

For more information, please refer to the following articles:

• Global Settings
• Working Hours by Schedules
• Queues
• Skillsets
• Offices
• Agents
• Activities
• Bulletins
• IVRs
• Prompt Files
• Authorized Extensions
• Phonebook
• Config Blocklist
• Hosted DID
• Classifications
• Post Call Survey
• Transfer Information
• Preferred Agent Routing
• Georouting
• Scheduled Dialouts
• Dynamic Notification
• Email Routing
• Email Templates
• Last Agent Email Routing
• Interactive Chat Response (ICR)
• Chat Transcripts
• Canned Chat Messages